Addis Ababa―Ethiopian Airlines said it has been working to create paperless working environment that is supported with modern technology.
Ethiopian has reportedly replaced services that needed paper work with information technology system.
Chief Information Expert with the Airline, Qemeredin Bedru, told ENA that the activities to create paperless working environment would accelerate the efficiency of Ethiopian.
“There are initiatives the aviation industry in itself is taking to improve services and eliminate paper work,” he added.
In this regard, flight registration, ticket sale, travel control and passenger’s luggage control will fully be supported by modern information technology system.
The technology the airline has been using is very modern and integrated, it was indicated.
The airline has been working with full capacity by adapting good practices and bringing very good systems that communicate with one other to make the organization provide efficient service.
The paperless working environment is created not only for customers but also for employees of the organization and to trainees at the Aviation Academy, according to Business Process Transit Continuity Director Wondwosen Tadesse.
Employees can also get information related to the organization’s work process, rules and other information on the information pool, the director stated.
This would help employees to get their personal information, including their performances, from the pool, Wondwosen said.
They could also ask annual vacation and other work related questions and get back responses.
Information and technology is among the seven work departments that would be established as profit center by 2025, it was learned.
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