Tourvest IRS, a division of Tourvest Group, has won a management contract in a competitive tender to operate the inflight duty-free program and provide technical expertise to Ethiopian Airlines

By Luke Barras-Hill (Frontier Magazine) |

Leading inflight concessionaire Tourvest Inflight Retail Services (IRS) has secured a management contract with Africa’s Ethiopian Airlines covering inflight retail and technology.

The deal will help deliver a “best in class inflight duty-free product solution”, says Tourvest, which aims to strengthen the carrier’s on board service offering via a differentiated retail proposition. The length of the contract was undisclosed.

Clive Jones, CEO of Tourvest Inflight Retail Services said: “Ethiopian Airlines has 76 aircraft in operation with another 42 on order, delivering a service to over 7m passengers per year, covering 92 international destinations, across 5 continents.

“Given these impressive credentials, we are therefore very proud and honored to be awarded with the opportunity to be associated with such a progressive and respected airline on the continent.”

Ethiopian Airlines’ commanding position in the pan-African route network will be strengthened by Tourvest’s strong position in the distribution of inflight duty-free products on the continent via its experience offering services to South African Airways, Kenya Airways, TAAG (Angola) and global carrier British Airways.

Mr Tewolde Gebremariam, Ethiopian Group CEO added: “In line with the airlines vision 2025 and in delivering a continuous improvement of our customer offerings, this cooperation, Tourvest, will help us widen the choices of our Sky Duty Free retail with the best in class product varieties and with new services like pre-flight ecommerce orders through our website and with more convenient forms of payment in cash or various credit card delivered by their TourPOS (Tourvest Point of Sale) inflight table device.”

Source: Frontier Magazine
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