In a gala ceremony held at Farnborough Airshow held in Hampshire, England, Skytrax today presented the 2016 World Airline Awards. The leaders and top management from over 40 airlines from across the globe attended the event, where Emirates was voted the World’s Best Airline by air travelers.

According to a survey of millions of airline passengers conducted by Skytrax, the world’s best airline for 2016 is Emirates. Ethiopian Airlines, one of the biggest and most profitable airlines in Africa won SKYTRAX World Airline Award for Best Airline Staff Service in Africa, for the second time.

At the award receiving ceremony, Ethiopian Group CEO Mr. Tewolde Gebremariam remarked, “We are proud that SKYTRAX, the most reputed customer-service tracking organization in the airline industry, has recognized our service delivery for the second time. We thank Skytrax for this recognition and make the pledge to our customers to work even harder to meet their high expectations. We also thank our valued customers for the strong vote of confidence in our services and for choosing Ethiopian as their preferred travel partner. I also take this opportunity to thank and appreciate the hard work of my 12,000 strong men and women at The Ethiopian family who have made the airline a global winner.”

The Skytrax survey underscores the consistency of the quality service among the world’s top carriers, said Edward Plaisted, Skytrax CEO.

“The Middle East airlines have continued to dominate,” Plaisted said after the ceremony. “Virgin America continues dominating on the customer side in North America. Turkish Airlines is a big favorite.”
The awards run the gamut from 73 categories from best economy class onboard catering to best airline staff to best seats to best cabin cleanliness.

The top 10 best airlines were named as:

1. Emirates
2. Qatar Airways
3. Singapore Airlines
4. Cathay Pacific
5. ANA All Nippon Airways
6. Etihad Airways
7. Turkish Airlines
8. EVA Air
9. Qantas Airways
10. Lufthansa

Other winners included:

Transatlantic Airline: Lufthansa
Transpacific Airline: Eva Air
North American Regional Airline: Porter Airline
Airline Staff in Asia: ANA airlines
Regional European Airline: Aegean
Airline lounge: Star Alliance
Airline in Southern Europe: Turkish Airlines
Airline in Northern Europe: FinnAir
Airline in Western Europe: Lufthansa
Airline in Eastern Europe: Aeroflot
Airline in Africa: South African Airways
Airline in Australia/Pacific: Qantas
Airline in Central Asia: Air Astana
Airline in China: Hainan Airlines
Airline in Central America/Caribbean: Copa Airlines
Airline in S. America: LAN Airlines
Airline in N. America: Virgin America
Airline in Asia: Singapore Airlines
Airline in Middle East: Emirates
Airline in Europe: Turkish Airlines
Low-cost airline in Australia & Pacific: JetStar Airways
Low-cost airline in Asia: AirAsia
Low-cost airline in Central Asia & India: IndiGo
Low-cost airline in China: Spring Airlines
Low-cost airline in South America: Azul Brazil
Low-cost airline in North America: Virgin America
Low-cost airline in Europe: Norwegian
Lounge dining business class: Turkish
First class lounge dining: Air France
Airline staff service Africa: Ethiopia Airlines
Airline staff service Aus Pac: Qantas
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