Owner of Harman’s Café in Winnipeg, Canada looking for answers after search results confused regulars, possibly cost her business
By Rignam Wangkhang (CBC News) |
WINNIPEG, MB―A Winnipeg restaurant owner is searching for answers after Google search results said her Ethiopian restaurant was “permanently closed” for at least two weeks while it was very much open.
“When I checked, it says permanently closed.” said Desta Negatu, proprietor of Harman’s Café. “I was shocked.”
A customer called Desta after noticing it had been listed as closed for weeks.
She’s not sure where Google got the wrong information from, and called the tech giant every day from Christmas Eve until Jan. 6.
Multiple customers called to inquire whether Harman’s was closed for good.
Desta wonders how many customers saw the listing and didn’t call to check.
She said business was noticeably slower this holiday season but also thinks the cold could have contributed.
Beata Wajsowicz has been a customer of Harman’s Café for over five years. She helped Desta deal with Google and sent emails on her behalf.
“The question we have though is how did it change to permanently closed? … And what’s the process there? Because if any person can go online and report a business is closed, and Google does not verify that and it’s incorrect, then obviously that can impact that business,” said Wajsowicz.
She also worries her heavy accent was a factor in not getting a call back.
“I think maybe they just listening your accent and they just hang up,” said Desta.
Desta said Wajsowicz helped send an email to Google with the business’s proper hours and the issue has been resolved.
Continue reading this story at CBC News
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